We completed a project of software implementation for self-service kiosks in White rainbow dental clinic, located at Moscow. The customer not only provides high-tech medical services, but also strives to automate customer administration processes. The installation of self-service kiosks made it possible to completely remove the classic reception desk with staff.

Now the initial registration, which includes filling out questionnaire, scanning passports, photographing client, printing agreement and informed consent is carried out by patients independently through self-service kiosk. The device also accepts cashless payments for dental services. All data during the registration process, photos of scanned documents and payment data are transferred to the clinic's CRM system.

According to the terms of the project, an appointment is made by phone or through specialized White rainbow mobile application then further registration, including scanning and printing documents, photographing and paying is carried out through kiosk. If necessary, Soft-logic specialists are ready to deploy a service showcase in the kiosk interface based on the clinic's website or separate web application for making an appointment through kiosk.

Solution features

In addition to the functionality deployed in the White rainbow clinic, our electronic reception can also be used to automate the following processes:

1. Taking client’s photographs not only in front view, but also in various projections to increase the identification level.

2. Printing any documents — agreements, medical tests, reference information.

3. Acceptance of payment for any services, including cash, if the appropriate kiosk model is selected.

4. Integration with the customer's accounting system via REST-API.

5. The ability to deploy any other functionality based on widescreen monitors — information kiosk, advertising panel, showcase for the sale of additional goods (for example, dental care products).

Applications areas

Self-service kiosks in White rainbow are suitable for automating the work of administrators and receptions in any areas of activity, where in addition to basic automation of the selection and sale of goods and services, recognition and printing of documents, collection of biometrics and digital identification are required. Potential areas of implementation include:

• Banking and credit organizations

• State institutions

• Delivery automation

• Service centres

• Air and railway tickets sale

• Fitness clubs, beauty salons

• Hospitals, clinics

• Leisure and entertainment complexes

• Hotel business (check-in/check-out)

• Automated parking systems

• Currency exchange services

Project result

In addition to significant savings on personnel — administrators and cashiers, kiosk offer a modern format of registration for receiving services and their payment that is in demand among customers. The device occupies minimal area in comparison with the reception and cash register, it also combines the maximum of functionality and can move freely within the clinic.

Currently White rainbow is using a pilot kiosk in one office. By the end of 2020, it is planned to open another office, which will be also equipped with self-service kiosk to fully automate the work of the reception.

We are ready to provide potential customers with a comprehensive turnkey solution, including functional software developed by our specialists with the ability of customization according to any requirements and modern large-format models of self-service kiosks from our equipment partners.