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Choosing complete solution: software developer or hardware manufacturer?


For over 10 years, our company has been professionally developing specialized software for various self-service systems, including software for various lockers types, self-service checkouts and electronic cashiers, electronic queue systems, ticket systems, etc.

We also deliver complex solutions in the “hardware + software” format and are often faced with situations when our potential customers in the process of searching the best solutions, first of all turn to equipment manufacturers and entrust the resolve of the issue with the selection of software only to the hardware company.

This approach to obtaining an integrated software and hardware solution is not always successful for the customer. This is cause due to the following features:

1. Specialization in production

Manufacturers are always focused on the production of equipment that is as suitable as possible for the client’s needs. Even having a powerful production base and releasing high-quality hardware, such companies usually can not offer a good comprehensive solution due to their business focus. IT specialists, whose qualifications do not correspond to the level of project complexity, may be mistakenly involved. As a result, the quality of the software will not be able to meet the desired customer requirements.

2. Reducing the final cost through software

If a manufacturer decides to add software to its equipment, third-party software companies are often involved for this task. Lacking sufficient competencies and resources, manufacturers may erroneously consider relatively cheap and low-quality software for implementation in order to reduce the final price of a complex solution for attracting potential customers.

3. Difficulties in the solution development

Insufficiently flexible software means serious obstacles in the development of the solution. The market does not stand still, there is a need to change the existing functionality, interfaces, implement new features that may be radically different from the original ones. The choice of simple software from the equipment manufacturer means serious difficulties in the further development of the entire complex.

4. Difficulties in the changeover to alternative software

Receiving high-quality equipment and inappropriate software, the customer runs the risk of suffering partial or even complete failure when launching or operating a project. In the future, it will be necessary to comply with legal procedures to refuse software from the manufacturer, which is unlikely to be able to quickly find an alternative. The client will have to independently search for a suitable software developer, coordinate functionality, allocate additional time and financial resources.

Why take a risks

Searching for a comprehensive solution through a software developer eliminates all risks in terms of quality and required functionality simply at the stage of the demonstration. A high-quality software supplier always strives to establish partnerships with the best hardware manufacturers, which means that by turning to a software developer, the customer will always receive the best solution.

There are situations when difficulties arise at the stage of selecting the configuration of hardware components. An equipment supplier may offer components that are difficult to integrate or that do not perform well in real operations. Working with a large number of requests from real customers, the software manufacturer initially has extensive feedback on a wide variety of equipment and uses the accumulated experience to make right recommendations for the hardware selection.

Working with our company

High-quality hardware is extremely important for the further development of the project, increasing the reliability and service life of the solution. However, if a customer is considering obtaining real competitive advantages for their system, it is extremely important for him to take great attention to choosing a software company. High-quality software will be able to reduce costs during operation, any modifications and implementation of new functionality based on the purchased equipment will be able to reveal the full potential of hardware components.

Our system is not only a software tool, it is a range of services for the analysis, development of processes and the creation of new functionality based on our out of the box solutions for projects of any scale. As a center of competence in the field of business process automation, we guarantee not only a high-quality launch and further use of our software, but also assistance in the selection of the appropriate equipment.

If the customer, for some reason, has already chosen a certain hardware supplier for himself, the software package can always be adapted for any equipment, including from several manufacturers, thereby forming a network of various devices for solving any tasks.

Acting as a professional software developer, we are a supplier of flexible, functional software with the ability to develop it and adapt to the needs of the customer. Our partnerships with various manufacturers provide customers with a wide range of equipment and one of the best software to create a complete turnkey solution.


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